User Experience Researcher

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. Team members are expected to work onsite as required by their role, team, and business needs. Onsite schedules may vary and are subject to change.

Role Hours

The expected working hours for this position are typically from 12:00 AM to 9:00 AM. Start times may vary between 8:00 PM and 12:00 AM depending on business needs and operational requirements.

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.

About the role

The User Experience Research will conduct contextual research in-person with our Manila staff, surface real-world workflow insights, and translate them into clear recommendations that directly shape product decisions made by our US-based design and engineering teams. Your findings will drive roadmap priorities for the tools our team uses every day.

Your responsibilities

• Use contextual inquiries, observation, and user testing to understand production staff workflows and pain points.

• Synthesize observations into prioritized, actionable design recommendations.

• Produce journey maps, process flow diagrams, and research summaries.

• Present findings to cross-functional stakeholders.

• Facilitate stakeholder workshops to validate hypotheses and align on priorities.

• Schedule and manage logistics for internal research sessions.

• Serve as the on-site bridge between Manila staff and the US-based Product Design org, building trusted relationships with site managers and team leads.

About you

• 2+ years of hands-on UX research experience, with strong command of contextual inquiry.

• Bachelor's degree in HCI, Psychology, Anthropology, Design, or a related field, or equivalent practical experience.

• Proven ability to synthesize qualitative data into clear, actionable insights.

• Strong communication skills

• Comfortable facilitating workshops and research sessions.

• Collaborative and team-oriented

NICE TO HAVE

• Experience conducting research in operationally complex back-office environments

• Familiarity with Dovetail or a similar research repository

• Prior exposure to working with BPO or production staff populations

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.

• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.

• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.

• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.

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