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Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least three days a week, every other week, to support new hire onboarding.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM (but flexible), based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success.

About the role

The Instructional Designer II transforms complex information into clear, engaging learning experiences that empower employees to perform at their best. This role is hands-on in creating SOPs, job aids, microlearning, and simulations aligned with established standards and style guides. Working in a growing, collaborative training team, you’ll partner with SMEs and Training Leads to design scalable, high-quality content that supports operational excellence. If you’re passionate about creating learning that’s practical, visually clear, and impactful, this is your opportunity to make a difference at scale.

Your responsibilities

• Convert source materials into SOPs, job aids, microlearning modules, and simulations aligned to design and quality standards.

• Partner with SMEs to validate content accuracy, workflows, and edge cases.

• Update and version existing training assets to reflect process, tool, and policy changes.

• Build assessment items and knowledge checks to reinforce learning objectives.

• Package content for delivery platforms and ensure proper tagging, metadata, and accessibility.

• Conduct quality checks and user testing for new learning solutions; incorporate feedback into final deliverables.

• Maintain documentation, templates, and content libraries to support efficiency and consistency.

• Track asset performance (completion, quiz results, feedback) and recommend updates or improvements.

• Collaborate with facilitators and program leads to align materials with live training and certification standards.

About you

• Bachelor’s degree or equivalent experience in Instructional Design, Education, Communications, or related field.

• 2–4 years of experience designing digital and instructor-led learning content in a fast-paced environment.

• Skilled at applying learning objectives, adult learning principles, and assessment best practices.

• Hands-on experience with authoring tools (Articulate Storyline, Rise, Captivate) and content packaging for LMS.

• Proficient in Google Workspace and basic design tools such as Canva.

• Strong written communication skills with the ability to simplify complex processes.

• Exposure to CX or Operations training environments. (preferred)

• Experience with light media or video production (screen capture, audio cleanup, simple editing). (preferred)

• Familiarity with HTML/CSS for basic content customization. (preferred)

Our benefits

• Competitive Pay:

  Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.

• Career Advancement:

  Benefit from structured development programs, promotions, and certifications.

• Work-Life Balance:

  18 holidays, and hybrid work options in a supportive environment.

• Global Experience:

  Collaborate with an international team and learn from global practices.

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