What does this mean?

• It may mean:
  
  • Homeowners are required to provide a valid/current government-issued photo ID for review. 
  • Based on internal findings, the file has discrepancies and does not meet our eligibility requirements.

How can I become re-eligible?

• If you believe there was an error in our assessment, please reach out to us at decision-info@point.com with the most up-to-date government-issued photo ID.